Medical Answering Service: AI Receptionist Features & Pricing

Medical Answering Service is a HIPAA-compliant AI receptionist for healthcare practices to automate scheduling and patient intake.

Quick Answer

Medical Answering Service is a HIPAA-compliant AI medical receptionist that automates patient communication for healthcare practices. It handles appointment scheduling, patient intake, and intelligent routing by integrating directly with EHR systems. The service uses a lifetime license model, requiring 12 monthly payments followed by a per-minute usage fee.

Pros

• Offers a lifetime license model that eliminates recurring subscription fees after the first 12 months
• Integrates directly with existing EHR and PMS platforms to automate scheduling and data entry
• Provides 24/7 availability for patient calls, texts, and web chat inquiries
• Includes HIPAA-compliant cloud deployment with a Business Associate Agreement (BAA) available

Cons

• Requires a 12-month payment commitment or a $7,000 upfront payment for the lifetime license
• Pricing relies on a $0.06 per minute usage fee on top of the license cost
• Live demo data is limited to specific dates and pre-set fictional patients

Example scenario

A patient calls after hours to reschedule an appointment. The AI assistant verifies their identity, checks available slots in the practice's EHR up to a specific date, books the new time, and automatically saves the updated appointment details in the system.

Frequently Asked Questions

How much does Medical Answering Service cost?

According to the official website, the service costs $600 per month for 12 months, plus a $0.06 per minute usage fee. After 12 months, you keep the lifetime license and only pay the per-minute rate. Alternatively, you can pay $7,000 upfront.

Is Medical Answering Service HIPAA compliant?

Yes, the vendor states that the service is HIPAA compliant and offers a Business Associate Agreement (BAA) for its cloud deployment.

What tasks can the AI receptionist handle?

The AI assistant can handle appointment scheduling, waitlist management, patient intake, insurance eligibility checks, medication refills, lab requests, and intelligent routing based on your practice's rules.

Are EHR API updates included in the lifetime license?

The vendor claims that the service includes free lifetime bug fixes, which covers compatibility updates if your EHR's API changes.

Does the AI support languages other than English?

Yes, the vendor states that the AI supports patients in English, Spanish, and other widely spoken languages across calls and text conversations.

Medical Answering Service provides a HIPAA-compliant AI medical receptionist designed to automate patient communications and streamline practice operations. According to its official website, the platform integrates directly with an electronic health record (EHR) or practice management system (PMS) to handle routine tasks such as booking appointments, managing waitlists, and processing medication refills. The service caters to medical offices and healthcare providers seeking to reduce administrative workloads and ensure 24/7 patient support without relying on traditional call centers or phone menus (IVR). The vendor describes a wide range of capabilities for its AI assistant. It can perform patient intake by collecting details and visit reasons before an appointment, check insurance eligibility, and flag missing information for staff. The system also automates fax and referral management, routing incoming documents to the appropriate care team. For triage, the AI asks questions based on the practice's specific rules, escalating urgent concerns and turning open requests into trackable tasks. Additionally, the platform supports proactive outbound outreach, two-way texting, and a website chatbot, offering multilingual support in English, Spanish, and other languages. Pricing for Medical Answering Service features a unique model. The vendor requires either a $600 monthly payment for 12 months (totaling $7,200) or a one-time upfront payment of $7,000 for a lifetime license. From day one, users also pay a $0.06 per minute usage fee. After the initial 12 months, the practice only pays the usage rate. The setup includes integration for one practice with unlimited providers, cloud deployment with a Business Associate Agreement (BAA) available, and free lifetime bug fixes. The vendor states that users pay only after acceptance and offers a full refund within 60 days of payment.

• Pricing: freemium

Specifications

Visit Medical Answering Service