Birdeye — Local SEO and Reputation Management

Birdeye is a customer experience and reputation management platform for multi-location businesses

Birdeye is an AI-powered customer experience platform that helps multi-location businesses manage their online reputation and digital presence. It is specifically designed for local business owners, healthcare providers, and property managers who need to oversee reviews and customer interactions at scale. By using Birdeye, companies can automatically collect reviews, manage business listings across the web, and respond to customer feedback using AI-generated suggestions. The platform centralizes communication by consolidating messages from text, social media, and webchat into a single inbox. This allows teams to coordinate responses and ensure no customer inquiry goes unanswered. Business owners can also utilize the built-in AI chatbot to handle routine questions and schedule appointments 2026. Data-driven insights from the dashboard help identify trends in customer sentiment and employee performance across different branches. Through its presence on surfai.app, Birdeye demonstrates how automation can improve local SEO rankings by maintaining accurate business data on Google, Bing, and industry-specific directories. The software also includes social media management tools to schedule posts and track engagement from a unified interface. These features combined help businesses convert leads into customers through automated follow-ups and integrated payment requests. Pricing is structured for enterprise-level needs and varies based on the number of business locations and specific feature modules selected. Most professional service providers will require a custom quote to tailor the platform to their specific regional requirements.

• Pricing: enterprise

Specifications

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