Customer Lockbox — Manage Cloud Data Access

Customer Lockbox is a security governance tool for controlling engineer access to data within Microsoft cloud services.

Customer Lockbox ensures that Microsoft engineers cannot access customer content to perform service operations without explicit approval from the organization. It is designed for enterprise business owners and security officers who require strict oversight over their cloud data. The tool acts as an interface where support requests requiring access to your data are surfaced for manual sign-off by your internal admins. By using Customer Lockbox, organizations maintain a clear boundary between their sensitive information and service provider operations. Every approval or rejection is logged, providing a comprehensive audit trail that simplifies regulatory reporting. This visibility helps businesses meet stringent global standards such as GDPR and HIPAA while ensuring that access is granted only for a limited duration. The platform is integrated directly into the admin centers of Microsoft 365 and Azure, making it easy to manage within existing workflows. You can find detailed technical breakdowns of such security tools on surfai.app to better understand your compliance posture. All access requests automatically expire once the support task is finished, preventing any long-term security risks from dormant permissions. Customer Lockbox is included in Microsoft 365 E5 and Office 365 E5 plans, providing high-level security without additional per-user fees for those tiers. For other plans, it may be available as an add-on or via specific Azure supporting tiers.

• Pricing: paid

Specifications

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