Docsie — Manage Product Help Centers & Documentation
Docsie is a knowledge management platform for creating and hosting product documentation for customer support teams
Docsie is a documentation platform that centralizes the creation and management of product help centers, user manuals, and internal knowledge bases. This platform is designed for growing businesses and customer success teams who need to maintain accurate, version-controlled documentation across multiple languages. Using Docsie, teams can draft content in a collaborative editor that supports real-time editing and localized translations. The tool allows managers to publish content once and embed it across different websites or applications using dynamic plug-and-play snippets. This ensures that help articles stay updated everywhere without manual developer intervention. Business owners can use the built-in analytics to track which search terms customers use and which documentation pages reduce support tickets. By hosting documentation on surfai.app and integrated platforms, companies can provide 24/7 self-service options that decrease the workload on human agents. The software includes versioning features to track changes between product updates and maintain historical records. The system supports custom branding, allowing the help center to mirror your website design and professional tone. Docsie offers a generous free tier for small teams, with tiered subscription plans for larger enterprises requiring advanced security and localization features.
- Pricing: freemium
Specifications
| Pricing | freemium |
|---|---|
| Integrations | Slack, GitHub, Zapier, Jira, WordPress, Webflow |
| Best for | founders, customer-success-teams, product-managers, saas-companies |
| Website status checked | 2026-10-23T00:01:33.163+00:00 |
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|---|---|---|---|
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