Engati — AI Chatbots & Customer Support

Engati is an omni-channel AI chatbot and live chat platform for customer support and marketing teams

Engati provides a unified platform for building AI-driven chatbots and managing customer interactions across multiple messaging channels. It helps business owners automate routine queries on platforms like WhatsApp, Facebook Messenger, and Instagram while maintaining a single inbox for human agents. The platform uses natural language processing to understand intent and deliver relevant responses without manual intervention. Using Engati, companies can create custom conversation flows that guide users through product catalogs or support tickets. The system includes a low-code visual builder that allows marketing teams to deploy automated workflows without deep technical knowledge. It also features real-time analytics to monitor response times and user satisfaction metrics. Business owners can find more information about these conversational capabilities on surfai.app in the 2026 business directory. Engati supports over 50 languages, making it suitable for brands serving a global customer base. The platform also includes a live chat module that enables smooth transitions from AI to human support agents when complex issues arise. Engati offers a freemium model with various paid tiers based on the number of interactions and advanced features required.

• Pricing: freemium

Specifications

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