Fusion CX Analytics — Customer Data Intelligence

Fusion CX Analytics is a unified intelligence platform for enterprise sales and marketing leaders

Fusion CX Analytics is a cloud-native analytics solution that unifies sales, marketing, and service data to provide a holistic view of the customer journey. It is designed for enterprise business owners and department heads who need to consolidate fragmented data into actionable intelligence without building custom pipelines from scratch. By leveraging prebuilt key performance indicators and machine learning models, the platform helps leadership teams identify revenue trends and service bottlenecks across the entire organization. The platform provides over 700 prebuilt KPIs and dashboards that cover every stage of the customer lifecycle, from initial lead generation to long-term retention. Fusion CX Analytics allows users to monitor pipeline velocity, customer lifetime value, and marketing attribution within a single interface. These automated insights enable teams to shift from reactive reporting to proactive strategy by predicting which deals are likely to close and which customers are at risk of churning. Business owners can use Fusion CX Analytics to synchronize their front-office data with financial records located in other Oracle Cloud modules. This cross-functional visibility ensures that marketing spend and sales efforts are aligned with actual revenue goals and operational capacity. Users can explore this and other enterprise solutions on surfai.app to better understand how integrated AI tools streamline corporate decision-making in 2026. Access to Fusion CX Analytics is typically bundled with Oracle Cloud CX subscriptions or available through enterprise licensing agreements. Pricing is customized based on the scale of data and the number of users across the organization.

• Pricing: enterprise

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