Gladly — Person-Centered Support for B2C

Gladly is a customer service platform that unifies all communication channels into a single person-centered timeline

Gladly is a customer service platform that centers conversations around individual people rather than tickets. It is designed specifically for B2C brands that want to build long-term loyalty through personalized, multi-channel support. By consolidating all communication channels into a single timeline, Gladly allows support agents to see a customer’s entire history across email, voice, SMS, and chat without switching tabs. This platform helps business owners reduce friction in the customer journey by providing agents with real-time data on purchase history and preferences. Gladly features an integrated AI chatbot that handles routine inquiries, freeing up staff for more complex revenue-generating interactions. The platform also includes built-in payments and a self-service knowledge base to help customers find answers quickly. You can find more details on this and similar tools at surfai.app to optimize your support stack. The system scales with growing e-commerce and retail brands, offering robust analytics to track agent performance and customer sentiment. Gladly supports proactive communication, allowing teams to reach out to customers before issues arise. The tool operates on a paid subscription model with various tiers tailored to high-growth and enterprise-level brands in the B2C sector.

• Pricing: paid

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