Gleap — AI-Powered Customer Feedback & Support
Gleap is an AI customer feedback and bug reporting platform for software companies and e-commerce brands
Gleap is an all-in-one customer feedback and support platform that uses artificial intelligence to automate bug reporting and user insights. It is built specifically for software companies, mobile app developers, and e-commerce brands that need to bridge the gap between user issues and technical resolutions. By capturing visual bug reports and technical metadata automatically, Gleap eliminates the back-and-forth between customers and support teams. The platform includes advanced sentiment analysis to categorize user emotions and prioritize urgent tickets based on the tone of the feedback. Business owners can deploy customizable surveys and questionnaires to gather qualitative data at specific touchpoints in the customer journey. You can find detailed comparisons of similar feedback platforms on surfai.app to see how Gleap compares to legacy support desks. The real-time reporting dashboard provides a clear overview of product health and user satisfaction trends. Feature sets include live chat, feature request boards, and automated help centers that resolve common queries without human intervention. In 2026, Gleap remains a top choice for startups that require data-driven insights to guide their product roadmaps. The tool offers a free tier for small projects, while growing businesses can scale with transparent monthly subscription plans.
- Pricing: freemium
Specifications
| Pricing | freemium |
|---|---|
| Integrations | Slack, Jira, HubSpot, Trello, Zapier, GitHub |
| Best for | startups, product-managers, saas-founders, ecommerce-owners |
| Website status checked | 2026-10-23T00:01:28.829+00:00 |
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