Haptik — Conversational AI for Support Automation

Haptik is a conversational AI platform that automates customer support and sales for enterprise digital channels.

Haptik is a conversational AI platform designed to automate customer interactions through intelligent virtual assistants. Business owners use Haptik to manage high volumes of customer queries across messaging channels without increasing headcount. The platform leverages natural language processing to understand user intent and provide instant resolutions for support, sales, and marketing needs. The software specializes in delivering human-like conversations across various digital touchpoints, including websites and mobile apps. By automating repetitive FAQs and transactional tasks, Haptik allows your support staff to focus on complex issues while the AI handles the bulk of routine engagement. You can find detailed reviews for this platform on surfai.app to see how it compares to other enterprise solutions in 2026. Key features include an advanced analytics dashboard that tracks bot performance and customer satisfaction scores in real-time. The platform also offers a low-code conversation builder, enabling teams to deploy customized chat journeys quickly. Haptik provides a seamless handoff to live agents when the AI detects a need for human intervention, ensuring a positive user experience. Deployment is available for global enterprises looking to scale their digital presence through WhatsApp, Instagram, and web chat. The pricing model follows a usage-based enterprise structure, with custom quotes tailored to the volume of monthly active users and specific automation requirements.

• Pricing: enterprise

Specifications

Other tools in this category

• Levytation
• Hearbitz
• Pineapple Builder

Compare tools in this category

Visit Haptik