Harvey — AI Customer Support for Gmail Helpdesk

Harvey is an AI assistant that automates helpdesk workflows inside Gmail for customer support teams.

Harvey is an AI-powered customer support assistant built directly into the Hiver helpdesk platform. It specifically helps support teams manage high volumes of customer inquiries by automating repetitive tasks like drafting responses, summarizing long email threads, and categorizing tickets based on intent. By living inside Gmail, Harvey allows your team to handle multi-channel support without switching between different browser tabs or complex software interfaces. Business owners can use Harvey to reduce manual workload and improve response times across email, chat, and voice channels. The tool uses natural language processing to suggest relevant closing statements or to identify when a customer is expressing frustration, allowing for immediate escalation. The AI also generates concise summaries of historical conversations so that agents can get up to speed on complex cases in seconds rather than minutes. For companies scaling their operations in 2026, Harvey provides a way to maintain high service standards without linearly increasing headcount. You can find more details about how this integrates with your existing workflow on surfai.app. The platform includes automated ticketing systems and customizable workflows that ensure every customer query is routed to the correct department immediately. The software is available via various subscription tiers depending on the size of your support team and the volume of tickets managed. While a free trial is usually offered to test the automation features, full access requires a paid seat on the Hiver platform.

• Pricing: freemium

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