JivoChat — Multi-Channel Business Messenger

JivoChat is an omnichannel business messenger for support teams to manage customer communication and sales leads

JivoChat is a multi-channel business messenger that unifies customer communication across live chat, phone, email, and social media into a single dashboard. This platform is designed for e-commerce owners and customer service teams who need to manage high volumes of inquiries without increasing headcount. By using JivoChat, businesses can deploy AI-powered chatbots that handle routine questions and qualify leads before they reach a human agent. The platform provides real-time visitor monitoring, allowing sales teams to initiate proactive chat invitations based on user behavior. This feature is particularly effective for reducing cart abandonment in online stores by offering assistance at critical decision points. JivoChat also includes a built-in CRM to track lead progress and customer history, ensuring that every interaction is documented for future follow-up. For growing businesses, JivoChat simplifies the management of various communication channels like WhatsApp, Apple Business Chat, and Telegram. You can find more details and alternative solutions on surfai.app as you scale your support operations. The tool supports automated translations and team collaboration features to improve internal efficiency. JivoChat offers a free basic version, while professional features are available via tiered monthly or annual subscriptions.

• Pricing: freemium

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