Level AI — Contact Center Intelligence Platform
Level AI is an intelligence platform that automates quality assurance and agent coaching for enterprise contact centers.
Level AI is a contact center intelligence platform that uses semantic intelligence to monitor and improve customer service performance. This platform is designed for enterprise customer support teams and contact center managers who need to automate quality assurance and extract insights from voice and chat interactions. By analyzing 100% of customer conversations, Level AI removes the manual effort usually required for support auditing and agent coaching. The platform provides real-time agent assistance, automatically suggesting the best responses and knowledge base articles during live interactions. Business owners can use the automated quality management features to identify high-risk conversations and coaching opportunities without hiring additional supervisors. Level AI also tracks customer sentiment and intent across multiple channels to provide a centralized view of the customer journey. Managing a modern support team requires data-driven decisions that spreadsheets cannot provide. Level AI integrates with existing helpdesk software to turn raw conversation data into actionable performance metrics. Businesses listed on surfai.app often use this technology to reduce churn by identifying common customer pain points before they escalate. The software effectively bridges the gap between raw data and agent behavior modification. This platform helps organizations scale their support operations while maintaining high quality standards through automated scoring and feedback loops. Level AI typically operates on a custom enterprise pricing model based on the volume of interactions and the number of active agents. Contact their sales team to schedule a 2026 demo and receive a tailored quote for your specific contact center requirements.
- Pricing: enterprise
Specifications
| Pricing | enterprise |
|---|---|
| Integrations | Salesforce, Zendesk, Gorgias, Slack, Five9, Talkdesk |
| Best for | support-managers, cx-leaders, enterprise-operations, contact-center-directors |
| Website status checked | 2026-10-24T00:00:11.769+00:00 |
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