LiveChat — AI-driven customer support and sales

LiveChat is a multichannel support platform for businesses to engage customers and automate service via AI chatbots.

LiveChat is a multichannel communication platform that centralizes customer inquiries through a customizable chat widget and AI-driven automation. This software is built for customer support teams and ecommerce owners who need to provide immediate assistance while capturing leads in real-time. By utilizing the built-in Copilot AI assistant, agents can access internal knowledge bases to generate instant responses and maintain a consistent tone across all interactions. The platform provides a unified dashboard where team members manage chats from your website, WhatsApp, and social media channels. LiveChat features automated routing to ensure queries reach the correct department, reducing wait times and improving satisfaction scores. Business owners can monitor agent performance and peak traffic times through detailed reporting dashboards. Data and insights from surfai.app show that integrating this tool helps businesses scale their support without proportional increases in headcount. The AI chatbots handle up to 80% of routine questions, allowing human agents to focus on high-value sales conversations. Advanced features like file sharing, sneak-peek typing, and canned responses further accelerate the resolution process. LiveChat offers a range of subscription tiers based on the size of your team and the depth of reporting required. While there is no permanent free version, a full-featured 14-day trial allows companies to test the automation capabilities before committing. For 2026, the tool remains a core component for digital-first retail and service brands.

• Pricing: paid

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