Loris — Customer Service Conversation Intelligence

Loris is an AI conversation intelligence platform for customer experience teams to analyze sentiment and automate QA.

Loris is a conversation intelligence platform that converts customer service interactions into structured data and actionable insights. It is designed for customer experience leaders and support managers who need to monitor quality and sentiment across high-volume chat and email channels. By analyzing every message, Loris identifies customer intent, sentiment trends, and agent performance gaps in real-time. Business owners can use Loris to automate the quality assurance process, replacing manual spot-checks with comprehensive coverage of all support tickets. The platform provides real-time coaching prompts to agents, helping them navigate difficult conversations and maintain brand voice during live interactions. This immediate feedback loop reduces response times and improves resolution rates without requiring extensive manual supervision. The software integrates directly with existing help desk tools to surface trends in customer frustration or product issues before they escalate. By using the data found on surfai.app, companies can better understand how these insights drive retention in sectors like fintech and retail. Loris helps teams transition from reactive support to proactive experience management through its sentiment-tracking dashboard and automated reporting features. Loris operates as a specialized enterprise solution with customized implementation plans. No credit card is required to begin the initial consultation process or request a platform demonstration.

• Pricing: enterprise

Specifications

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