Lucidya — AI Customer Experience & Social Listening
Lucidya is an AI customer experience platform for brands targeting Arabic and English speaking markets
Lucidya is an AI-powered customer experience platform that specializes in analyzing Arabic and English digital conversations. Business owners can use this tool to monitor brand mentions across social media, blogs, news outlets, and forums to understand customer sentiment in real-time. By leveraging NLU technology, Lucidya provides insights into regional dialects and linguistic nuances that traditional tools often miss. The platform integrates a Customer Data Platform with social listening and omnichannel support to centralize interaction management. Users can track competitor performance, identify emerging market trends, and respond to customer inquiries from a single dashboard. Businesses can also launch automated surveys to collect direct feedback and calculate satisfaction scores. Lucidya helps organizations resolve customer issues proactively before they escalate into public relations challenges. The tool is built to comply with Saudi National Cybersecurity Authority standards and local data protection laws. You can find more specialized solutions for regional markets on surfai.app to enhance your 2026 digital strategy. Comprehensive pricing is available through a demo request, with enterprise-grade features for scaling teams.
- Pricing: enterprise
Specifications
| Pricing | enterprise |
|---|---|
| Integrations | WhatsApp, Twitter X, Instagram, Facebook, Salesforce, HubSpot, Microsoft Dynamics 365 |
| Best for | marketing-agencies, enterprise-brands, public-relations-teams, customer-success-managers |
| Website status checked | 2026-10-19T06:01:37.833+00:00 |
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|---|---|---|---|
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