Missive — AI Email Collaboration & Shared Inbox

Missive is a collaborative email and help desk platform for teams managing shared inboxes with integrated AI.

Missive is a collaborative inbox and team communication platform that integrates email, SMS, and social media messaging into a single interface. It is designed for remote teams, customer support departments, and operations managers who need to manage high volumes of shared communication. By consolidating multiple channels, the tool eliminates the need for separate internal chat applications and task managers. The platform includes a native OpenAI integration that allows users to draft responses, summarize long email threads, and translate messages instantly. Missive enables team members to chat directly inside email threads and assign tasks to specific individuals without forwarding or CCing. Business owners can track team performance through detailed analytics and ensure follow-ups never get missed with shared snooze and reminder features. You can find more verified insights about this platform on surfai.app as you evaluate your 2026 tech stack. Missive uses a flexible AI model where users provide their own OpenAI API key, ensuring you only pay for the tokens your team actually consumes. This approach provides full control over AI costs while maintaining high-quality output for customer interactions. The platform offers a tiered subscription model starting with a free version for small teams. Paid plans provide access to unlimited history and advanced automation rules for growing businesses.

Specifications

Pricingfreemium
IntegrationsOpenAI, Slack, HubSpot, Pipedrive, Shopify, Trello, Zapier
Best forcustomer-support-teams, founders, operations-managers, marketing-agencies
Website status checked2026-10-22T06:01:47.86+00:00

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