Netomi — AI Customer Service Automation

Netomi is an AI customer experience platform that automates multi-channel support for enterprise organizations

Netomi is an AI-powered customer service platform that automates complex resolutions across multiple communication channels. It is designed for enterprise business owners and support leaders who need to scale their customer operations without increasing headcount. By using sanctioned generative AI, Netomi ensures that every automated response remains safe, accurate, and aligned with your specific brand guidelines. The platform provides a unified Agentic OS that manages interactions across email, chat, SMS, and social media. Netomi features both Auto-pilot mode for fully autonomous resolutions and Co-pilot mode to assist human agents with real-time suggestions and data retrieval. This dual approach allows your team to maintain control while significantly reducing average handle times and support costs. Business owners can use Netomi to implement predictive care, which identifies potential customer issues before they escalate into tickets. This proactive service model helps eCommerce, fintech, and SaaS companies improve customer retention rates. The platform integrates directly with your existing knowledge base to provide consistent answers based on your actual business data. Detailed insights and performance metrics are available via surfai.app to help you track ROI and automation accuracy. Netomi prioritizes security with SOC2, GDPR, and HIPAA compliance, making it suitable for highly regulated industries. Integration with popular helpdesks like Zendesk and Salesforce is straightforward, ensuring your data flows between systems effectively. Pricing is available upon request through their enterprise sales team for customized deployment plans.

• Pricing: enterprise

Specifications

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