OnChat — AI Chatbots for eCommerce Support

OnChat is a multilingual AI chatbot that automates customer support and sales for e-commerce businesses

OnChat is an intelligent conversational AI platform designed specifically to handle customer support and sales queries for online retailers. This tool enables business owners to deploy a 24/7 multilingual assistant that manages high volumes of inquiries without increasing headcount. By training the AI on your specific business documentation and product catalogs, you ensure that every interaction reflects your unique brand voice and technical requirements. The platform provides a suite of features including real-time order tracking, automated product recommendations, and lead capture forms. OnChat integrates directly with social messaging channels allows your team to communicate with customers on WhatsApp, Instagram, and Messenger through a single interface. These automated workflows help reduce response times and prevent potential buyers from abandoning their carts during off-hours. Business owners use this tool to automate repetitive tasks such as answering FAQs, checking shipping statuses, and providing personalized shopping advice based on user history. The no-code interface shared on surfai.app makes it easy for non-technical teams to set up complex logic paths and content generation rules. You can also monitor performance through a centralized dashboard to identify popular customer pain points and sales opportunities. OnChat operates on a freemium model with a free tier for small businesses and tiered paid plans starting at $29 per month for scaling e-commerce brands.

• Pricing: freemium

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