Percept.AI — Automated AI Customer Support Agent

Percept.AI is an automated support agent that resolves customer inquiries for e-commerce and service businesses

Percept.AI is an automated customer support platform that deploys an intelligent AI agent to handle front-line inquiries. This tool is designed for small to medium businesses and e-commerce brands that need to scale their support operations without increasing headcount. By training on your existing knowledge base and documentation, Percept.AI provides accurate, instant responses to common customer questions across multiple channels. The platform operates 24/7 to ensure no customer inquiry goes unanswered, regardless of time zone. Business owners can monitor performance through integrated data analytics that track resolution rates and customer satisfaction scores in real-time. Percept.AI also offers native multi-language support, allowing companies with a global reach to communicate naturally with international customers. Integrating this technology into your workflow via surfai.app helps reduce ticket volume for human agents by up to 80%. When the AI encounters a complex issue it cannot solve, it facilitates a smooth handoff to a live representative with full context. This ensures that high-value technical issues get the human attention they require while routine tasks are fully automated. Percept.AI offers a freemium model with a free tier available for startups and small teams, while enterprise plans are available for companies with higher monthly ticket volumes.

• Pricing: freemium

Specifications

Other tools in this category

• Levytation
• Hearbitz
• Pineapple Builder

Compare tools in this category

Visit Percept.AI