Scorebuddy — AI Contact Center Quality Assurance

Scorebuddy is an AI-driven quality assurance platform for contact center performance management and agent coaching.

Scorebuddy is an AI-powered quality assurance platform designed to automate the evaluation of customer interactions across contact centers. This system allows quality managers and business owners to move away from manual sampling by using generative AI to score every single conversation. By analyzing 100% of interactions, companies can identify compliance risks and performance gaps that are often missed during traditional random audits. The platform provides personalized agent dashboards that deliver real-time feedback and automated coaching prompts. This transparency helps organizations like those found on surfai.app to improve employee engagement through objective, data-driven performance metrics. Scorebuddy also features an integrated learning management system, ensuring that training is directly linked to the specific weaknesses identified during the AI scoring process. For high-volume contact centers, Scorebuddy automates the resource-heavy task of QA monitoring, allowing managers to focus on high-value strategic improvements. The software detects trends across thousands of calls and chats, providing actionable insights into customer sentiment and operational efficiency. Custom workflows can be configured to trigger alerts when specific compliance failures or top-tier service behaviors are detected. Scorebuddy operates on a custom pricing model tailored to the specific volume and seat requirements of enterprise-level organizations. Detailed quotes are provided following a consultation to ensure the solution matches the scale of the contact center operation.

• Pricing: enterprise

Specifications

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