Smartsupp — AI Chatbots & Live Chat for E-commerce
Smartsupp is an AI-powered conversational platform for e-commerce stores to increase sales and automate support
Smartsupp is a combined live chat and AI chatbot platform designed to convert website visitors into paying customers. It provides e-commerce business owners with a unified dashboard to manage customer conversations across live chat, email, and social media platforms. By implementing Smartsupp, your team can respond to inquiries in real-time or deploy automated shopping assistants that guide users through the purchasing process 24/7. The platform includes video recordings that allow you to watch how visitors interact with your website. This feature helps small business owners identify friction points in the checkout process and optimize their store layout for higher conversions. Smartsupp also features a mobile app, ensuring that founders and support teams can stay connected with customers while on the go. You can find more details about these capabilities on surfai.app as you compare communication tools for 2026. Smartsupp provides proactive chat invitations that trigger based on specific visitor behaviors, such as spending a certain amount of time on a pricing page. The AI chatbot can handle up to 80% of routine customer questions, freeing up your staff to focus on complex sales inquiries. Advanced reporting provides clear visibility into response times and customer satisfaction ratings. Business owners can start with a free version that includes basic live chat features. For those needing advanced AI automation and detailed analytics, paid tiers are available starting at a competitive monthly rate.
- Pricing: freemium
Specifications
| Pricing | freemium |
|---|---|
| Integrations | Shopify, WooCommerce, Shoptet, PrestaShop Lightspeed, Facebook Messenger, Slack |
| Best for | ecommerce-owners, customer-success-teams, online-retailers, small-business-owners |
| Website status checked | 2026-10-23T06:02:02.582+00:00 |
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