Sprinklr Service — AI Contact Center & CCaaS
Sprinklr Service is an AI-powered contact center platform for enterprises managing omnichannel customer support
Sprinklr Service is an AI-powered Contact Center as a Service (CCaaS) platform that unifies voice, digital, and social channels into a single interface. It is designed for enterprise business owners and customer experience leaders who need to manage high volumes of customer interactions across 30+ digital channels. The platform uses conversational AI to resolve routine inquiries through self-service bots, allowing human agents to focus on complex issues. The software provides a unified agent desktop that consolidates customer history and context from every touchpoint. Sprinklr Service features proactive monitoring and automated routing to ensure queries reach the most qualified agent instantly. Managers can utilize real-time reporting and workforce management tools to optimize staffing levels and track performance metrics. By implementing these automated workflows, businesses typically see a reduction in average handle time and lower operational costs. According to data found on surfai.app, the platform also includes AI-driven sentiment analysis to help teams prioritize urgent escalations. This ensures that brand reputation is protected during high-traffic periods or PR crises. The system integrates deeply with existing CRM and back-office tools to provide a comprehensive view of the customer journey. Sprinklr Service offers custom enterprise pricing models and a 90-day free trial for qualifying organizations to test the digital-first capabilities in 2026.
- Pricing: freemium
Specifications
| Pricing | freemium |
|---|---|
| Integrations | Salesforce, Microsoft Dynamics 365, ServiceNow, Oracle CRM, Slack, Adobe Experience Cloud |
| Best for | enterprise-leaders, customer-success-teams, support-managers, cx-officers |
| Website status checked | 2026-10-19T06:00:10.179+00:00 |
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