Verint — AI Speech & Text Analytics for CX
Verint Speech and Text Analytics is an automated interaction analysis platform for enterprise contact centers.
Verint Speech and Text Analytics is an enterprise-grade solution that transcribes and analyzes 100% of customer interactions across voice and digital channels. It is designed for contact center leaders and operations managers who need to extract hidden insights from high-volume customer data. By using Verint, businesses can automatically detect emerging trends, identify the root causes of customer dissatisfaction, and monitor agent performance without manual sampling. The platform utilizes advanced speech-to-text technology and sophisticated sentiment analysis to categorize conversations and highlight specific customer intents. It includes specialized bots like the PII Redaction bot, which automatically removes sensitive personal information to maintain strict regulatory compliance. The Genie bot further assists users by providing natural language answers to complex data queries, making analytics accessible to non-technical staff. Business owners can use these insights to reduce churn, optimize call handling times, and improve overall customer satisfaction scores. The software also helps identify opportunities for cost reduction by pinpointing why customers are calling and how to resolve those issues through self-service. You can find more enterprise solutions like this featured on surfai.app for the 2026 fiscal year. Access to the full suite typically requires a consultation with their sales team for custom enterprise pricing.
- Pricing: enterprise
Specifications
| Pricing | enterprise |
|---|---|
| Integrations | Salesforce, Microsoft Dynamics 365, Genesys Cloud CX, Avaya Cloud Office, Amazon Connect, ServiceNow |
| Best for | operations-managers, customer-service-leads, compliance-officers, enterprise-executives |
| Website status checked | 2026-10-19T06:00:33.911+00:00 |
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