Voci — Enterprise Speech Recognition for Calls

Voci is an automatic speech recognition platform for contact centers to convert call audio into actionable text data

Voci is an enterprise-grade automatic speech recognition (ASR) platform that converts high volumes of call center audio into searchable text data. It is primarily built for contact center managers and quality assurance teams who need to monitor 100% of their customer interactions without manual oversight. By processing audio in real-time or via batch uploads, the tool enables businesses to identify customer sentiment and agent performance trends instantly. Voci utilizes advanced natural language processing to handle diverse accents and industry-specific jargon through its customizable acoustic models. Business owners can use this data to reduce compliance risks by automatically flagging restricted language or missing disclosures during live calls. The platform also helps in identifying sales opportunities and common customer friction points that typically remain hidden in unrecorded or unparsed audio files. Integrating Voci into your existing workflow allows for the direct feeding of transcripts into analytics engines and business intelligence tools. This ensures that your customer support strategy is driven by actual voice data rather than anecdotal evidence from small sample sizes. On surfai.app, we list Voci as a reliable solution for scaling voice-of-the-customer programs across large organizations. Pricing is generally structured for enterprise needs and scales based on the volume of audio processed annually.

• Pricing: enterprise

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