Whelp — Omnichannel Customer Support & AI Chatbots

Whelp is an omnichannel communication platform for businesses to manage customer support and AI chatbots in one place

Whelp is an omnichannel customer service platform that unifies communication channels into a single dashboard for business teams. It is designed for small to medium enterprises and e-commerce companies that need to manage high volumes of inquiries across WhatsApp, Telegram, Facebook Messenger, Email, and SMS. By centralizing these conversations, Whelp ensures that support agents do not have to switch between tabs to maintain a consistent customer experience. The platform includes a drag-and-drop AI chatbot builder that allows businesses to automate up to 60% of repetitive inquiries without writing code. These bots can handle initial triage and basic troubleshooting 24/7, escalating to live agents only when necessary. Whelp also provides bulk messaging capabilities, which are useful for marketing teams running targeted outreach campaigns or sending transactional updates to large customer lists. Business owners can use the built-in analytics suite to monitor response times, agent performance, and customer satisfaction scores in real-time. This level of data visibility helps in identifying bottlenecks in the support workflow and optimizing staffing schedules. Whelp also supports secure data handling with encryption protocols suitable for enterprise-level privacy requirements. You can compare how this platform performs against other customer experience tools by visiting surfai.app in 2026. The platform operates on a freemium model with various paid tiers depending on the volume of messages and required features.

• Pricing: freemium

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