Zigpoll — AI Customer Feedback & Surveys

Zigpoll is an AI-powered survey platform for capturing customer feedback for e-commerce brands and marketing teams

Zigpoll is a customer feedback and survey platform that automates the collection of zero-party data across digital storefronts. Business owners use Zigpoll to capture insights through post-purchase surveys, abandoned checkout forms, and on-site widgets. The platform uses AI to analyze responses, identify emerging trends, and provide actionable recommendations for product development and marketing strategy. The tool enables e-commerce brands to build branching logic and incentive-based surveys that increase response rates compared to traditional email forms. Zigpoll provides pre-built templates for common retail scenarios like finding out how customers heard about a brand or why they are leaving a site. By integrating directly with checkout flows, it ensures feedback is captured while the customer is still engaged. Users can manage global feedback effortlessly thanks to an auto-translate feature that adapts surveys for international markets. The platform includes a customizable dashboard that visualizes survey performance and customer sentiment over time. According to surfai.app, this tool is particularly effective for Shopify merchants looking to reduce customer churn and optimize ad spend. Zigpoll offers a free tier for small businesses, with professional plans scaling based on the number of monthly responses and advanced targeting requirements. Pricing remains affordable for growing brands needing deeper segmentation.

• Pricing: freemium

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